Due to lack of collaboration and proper handshakes between Business and Development teams, client’s stakeholder were struggling to get proper insights on the project health and the quality of end deliverables.
The quality of deliverables The current analytics implemented on three different internal portal, to gauze trends of usage of these portals by consultants, was not robust with multiple issues being encountered by end customers.
The web interface of the client’s legacy application was a challenge for end users to navigate with multiple performance issues. With multiple users connecting simultaneously to the application, the performance of the app was very poor.
With every upgrade of Oracle EBS, the current implementation was impacted heavily and enough checkpoints weren’t in place resulting in production issues.The implementation of Oracle EBS was heavily customised and every upgrade was a challenge for the client..
UAT timelines were never met resulting in delayed product launch due to absence of clear processes, tasks, responsibilities and priority definition
Customer was facing several quality challenges on multiple IT applications being used in various business units.
Due to lack of proper reporting mechanism and QA check posts the quality of deliverables were not transparent to business stakeholders. Also, absence of basic QA processes was affecting the overall health of the propject